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How Microsoft Teams Advanced Features Enhance Your Contact Center
Optimizing contact center efficiency requires innovative tools that empower both agents and supervisors. Luckily, Microsoft Teams continues to evolve, introducing powerful new features designed...
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How Microsoft Teams can power the next era of business performance
Is your business ready for the next era of performance? This question is top of mind for many business leaders.Microsoft’s 2025 Work Trend Index outlines a clear vision for the future of work:...
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How to unlock customer insights with real-time call analytics in Microsoft Teams
Did you know you’re sitting on a goldmine of customer insights?Every missed call, hold time, and customer interaction tells a story. But if you’re not tracking what happens on those calls, you’re...
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Conagra saves yearly by streamlining network connectivity
Every minute of downtime in food manufacturing puts revenue and resources at risk. For Conagra Brands—a $12 billion packaged foods leader with operations across 82 locations worldwide—legacy network...
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The 10 Microsoft Teams phone features you should be using in 2025
Microsoft Teams has evolved far beyond its roots as a chat and meeting tool. For organizations that enable Teams Phone, it’s now a full-scale, cloud-based phone system that’s tightly integrated with...
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The ultimate Microsoft Teams phone IT readiness checklist
Deploying Microsoft Teams Phone is more than a feature update. Done right, it’s a shift in how your organization handles voice. And while the platform itself is powerful, a smooth rollout depends on...
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Coming Soon: Global converged SASE from Momentum and Cato Networks
Momentum is partnering with Cato Networks to bring global, converged Secure Access Service Edge (SASE) to market.This upcoming offering combines Cato’s cloud-native backbone and security platform with...
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Common mistakes IT teams make when rolling out Microsoft Teams Calling (and...
Deploying Microsoft Teams Phone is one of the fastest ways to modernize voice, but moving fast doesn’t mean skipping the fundamentals. IT teams often dive into rollout planning with the best...
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Microsoft Teams: Your platform to start capturing data and building AI readiness
Everyone wants to unlock the potential of AI. However, few organizations stop to ask the most important question: Where does that journey actually start?AI isn’t plug-and-play. It doesn’t begin with a...
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5 signs it’s time to move your contact center to Microsoft Teams
Your agents are already in Microsoft Teams to collaborate. But when they have to leave that environment just to help customers, it creates friction. They’re forced to juggle siloed tools, one for...
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